Uber, Lyft and other ridehailing companies have revolutionized door-to-door transit mobility for the general public. With a simple press of a few keys on a mobile app, anyone can dial-a-ride, pay for it, and within a few minutes, a car shows up.
Throughout the process, riders can track their ride and note their driver's picture and vehicle details. Such rides can be requested anytime. In addition, this industry has allowed a means for people to make a few bucks as drivers. Thanks to innovation and the smartphone, there are now more travel options for people to get around.
There have been claims in some circles that this industry has been taking people off of trains and buses with the conclusion that such activity increases urban traffic congestion. The media has been quick to echo such accusations. However, others correctly argue that these services bridge a mobility gap not offered by fixed route transit or dial-a-ride services, especially for short-range trips in urban areas not well covered by buses or trains. That is likely why urban cities have seen a flood of additional Uber and Lyft cars on their streets.
Government and transportation officials need to ensure these ridehailing services are integrated into transit infrastructure and regional mobility plans. These services can and should work alongside public transportation and not pull people from. That means for high demand, high market corridors, fixed public transit routes must provide frequent, reliable, and quick service for the public.
For the lower density corridors, transit agencies should work with the ridehailing providers so that service is provided between the door and the nearest high-frequency or express transit stop.